We value your business and are committed to providing exceptional service. This policy outlines the conditions under which refunds are granted and the process for handling disputes.
Refunds:
- Services Provided: Due to the nature of digital marketing and SEO services, we generally do not offer refunds once work has commenced.
- Eligibility for Refunds: If you wish to cancel before any work has started, a partial refund may be issued, minus any administrative fees. Requests must be made within 7 days of signing the agreement.
- Non-Refundable Circumstances: Refunds will not be provided for completed services, consultations, or digital deliverables (e.g., reports, audits).
Dispute Resolution:
- If you are dissatisfied with our services, please contact us at nadine@607.media to discuss your concerns.
- We aim to resolve all disputes amicably. If a resolution cannot be reached, mediation may be an option before escalating to formal proceedings.
- For payment disputes, please allow up to 30 days for investigation and resolution.
Contact Information:
For any questions or concerns about this policy, please contact us at nadine@607.media.
